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Acceptable use policy

Last updated: September 30, 2026

This policy lists the activities and conduct that are not allowed on the VELTRIX platform. It applies to every account and forms part of our Terms of Service.

1. Illegal activity

You may not use the services for anything that breaks a law, regulation or court order in the place where you operate or where your customers are located. This includes fraud, money laundering, the financing of terrorism, the evasion of sanctions, and the infringement of other people’s rights.

2. Prohibited businesses and products

The services may not be used to sell or facilitate:

  • illegal drugs, or substances designed to imitate them;
  • weapons, ammunition and explosives;
  • counterfeit goods or goods that infringe intellectual property;
  • stolen goods or data, including payment credentials;
  • content that exploits or sexualizes minors;
  • human trafficking or non-consensual sexual content;
  • pyramid schemes, get-rich-quick schemes and other deceptive marketing;
  • unlicensed financial services, including money transmission, lending or investment products offered without the required authorization;
  • unlicensed gambling, lotteries or betting;
  • transactions with persons or countries subject to applicable sanctions.

3. Higher-risk activities requiring approval

Some sectors may be accepted after an additional review and with specific conditions. You must tell us before using the services for any of the following, and wait for our written approval:

  • dietary supplements and similar health products;
  • subscriptions with free or low-cost trials;
  • travel, ticketing and other sales delivered long after payment;
  • licensed gaming, age-restricted products and adult content;
  • digital assets and related services.

4. Prohibited conduct

  • Processing payments on behalf of another business that has not been approved by us.
  • Misdescribing your business, your products or the purpose of a transaction.
  • Splitting transactions or using several accounts to avoid limits or monitoring.
  • Processing payments that do not correspond to a genuine sale, including cash advances.
  • Interfering with the platform, probing it for vulnerabilities without permission, or bypassing its security measures.
  • Generating excessive refunds, disputes or chargebacks.

5. Reporting

If you believe an account is breaking this policy, please write to contact@veltrx.io with as much detail as you can share.

6. What happens after a breach

If this policy is breached, we may, depending on how serious the matter is: ask for information or corrective action; refuse or reverse transactions; withhold payouts and extend the reserve; suspend or close the account; and report the matter to our payment partners or to the authorities where we are required or entitled to do so.

7. Updates

We may revise this policy to reflect changes in the law, in card network rules or in our partners’ requirements. The current version is always the one published on this page.