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Terms of service

Last updated: September 30, 2026

These terms form the agreement between VELTRIX LLC (“VELTRIX”, “we”) and the business that opens an account (“you”, the “Customer”). Please read them before using the services.

1. The services

VELTRIX provides a software platform that lets businesses accept, route and manage online payments, together with related tools for tax calculation, fraud screening, dispute handling and reporting. Payments are processed, and funds are held and settled, by regulated third-party payment service providers and acquiring partners (“Payment Partners”). VELTRIX is not a bank.

2. Acceptance

You accept these terms when you create an account or start using the services, whichever comes first. The person accepting on behalf of a business confirms that they are authorized to bind it. If you do not agree with these terms, do not use the services.

3. Registration and verification

To open an account you must give accurate and complete information about your business, its owners and its activity, and keep that information current. We and our Payment Partners are required to verify the identity of customers (KYC) and businesses (KYB). We may ask for supporting documents at any time, and we may decline, suspend or close an account when verification cannot be completed.

4. Permitted and prohibited activities

You may use the services only for lawful business activity that you have described to us, and in line with our Acceptable Use Policy, which forms part of these terms.

5. Fees and billing

The fees that apply are those published on our pricing page on the date of the transaction, unless we have agreed different rates with you in writing. Fees are deducted from the amounts collected for you before payout. Taxes that apply to our fees are added where required by law.

6. Payouts and reserve

Funds collected for you are paid out according to the schedule attached to your plan, after deduction of fees, refunds, chargebacks and any other amount you owe. A rolling reserve, at the rate shown on the pricing page or agreed with you, is withheld from each payout to cover later refunds and disputes and is released as set out in your account. Payouts may be delayed or withheld when required by a Payment Partner, by law, or where we reasonably suspect fraud or a breach of these terms.

7. Refunds and disputes

You are responsible for handling refund requests from your own customers and for the goods and services you sell. When a payment is disputed or charged back, the disputed amount and any related fee may be debited from your balance. You agree to supply, within the deadlines we indicate, the information needed to respond to a dispute.

8. Your obligations

  • Comply with the laws that apply to your business and your sales.
  • Display clear terms of sale, refund terms and contact details to your customers.
  • Keep your credentials and API keys confidential and tell us promptly of any unauthorized use.
  • Never store card data outside the secure components we provide.
  • Cooperate with reasonable requests for information from us or from our Payment Partners.

9. Availability

We provide the services with reasonable care and skill and work to keep them available without interruption. Access may be suspended for maintenance, security reasons or events outside our control. Service level commitments apply only where they are set out in a written agreement with you.

10. Intellectual property

We grant you a personal, non-exclusive, non-transferable right to use the platform, its documentation and its SDKs for the duration of the agreement and for the purpose of using the services. All other rights remain with VELTRIX LLC and its licensors.

11. Personal information

Our handling of personal information is described in the Privacy Policy. You are responsible for giving your own customers the notices required by the laws that apply to you.

12. Confidentiality

Each party will keep confidential the non-public information it receives from the other in connection with the services, and will use it only to perform the agreement, for as long as the agreement lasts and for three years afterwards.

13. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, including loss of profit, revenue or data. Our total liability for any claim connected with the services is limited to the fees you paid to us during the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

14. Term and termination

The agreement runs for an indefinite period with no minimum term. You may close your account at any time by written notice. We may suspend or terminate the agreement with notice, or immediately in the event of a serious breach, suspected fraud, or a requirement from a Payment Partner or authority. Amounts owed to either party at termination remain payable, and the reserve is released once the period for refunds and disputes has passed.

15. Events outside our control

Neither party is responsible for a failure or delay caused by an event beyond its reasonable control, such as a network or banking system outage, a natural disaster, or an act of government.

16. Assignment

You may not transfer the agreement without our prior written consent. We may transfer it to an affiliate or to a successor of our business, and we will tell you if we do.

17. Changes to these terms

We may update these terms. We will give you reasonable notice of material changes by email or through your account. Continuing to use the services after a change takes effect means you accept it; if you do not, you may close your account.

18. Governing law and venue

These terms are governed by the laws of the State of Colorado, United States, without regard to its conflict-of-law rules. The state and federal courts located in Colorado have exclusive jurisdiction over any dispute that the parties cannot resolve between themselves.

19. Contact

Questions about these terms can be sent to contact@veltrx.io or to VELTRIX LLC, 1001 Buckingham St, Fort Collins, CO 80524.