Privacy policy
Last updated: September 30, 2026
This policy explains what personal information VELTRIX LLC collects when you visit this website or use our services, why we collect it, and what you can do about it.
1. Who is responsible
VELTRIX LLC, 1001 Buckingham St, Fort Collins, CO 80524, United States, decides how the personal information described here is used. You can reach us at contact@veltrx.io.
2. Information we collect
- Contact details you give us: name, email address, company and the content of your messages.
- Account and verification information: business details, identity documents and ownership information required to open and maintain an account.
- Transaction information: amounts, currencies, dates, payment method type and the data needed to process and reconcile payments.
- Technical information: IP address, device and browser type, and logs of how the website and services are used.
3. Why we use it
| Purpose | Why it is needed |
|---|---|
| Answering enquiries and providing support | To respond to your request |
| Opening and running accounts | To perform our agreement with you |
| Identity verification, fraud prevention and screening | To meet legal obligations and protect the service |
| Processing and reconciling payments | To perform our agreement with you |
| Security, troubleshooting and service improvement | Our legitimate interest in a reliable service |
| Accounting and record keeping | To meet legal obligations |
4. Who we share it with
We share personal information only where it is needed, with:
- payment service providers, acquiring banks and card networks involved in processing transactions;
- providers of identity verification, fraud prevention, hosting and communication services acting on our instructions;
- professional advisers, where necessary;
- authorities and regulators, when the law requires it or to protect our rights.
We do not sell personal information.
5. International transfers
We are based in the United States, and the information we hold is processed there and in the countries where our providers operate. When information is transferred from another region, we rely on the safeguards that region’s law requires, such as standard contractual clauses.
6. How long we keep it
We keep personal information for as long as your account is open or as needed to deal with your enquiry, and afterwards for the period required by financial, tax and anti-money-laundering rules, which is generally at least five years for transaction and verification records.
7. Security
We apply technical and organizational measures suited to the sensitivity of the information, including encryption in transit and at rest, access controls and monitoring. No system is perfectly secure, and we will notify you and the relevant authorities of a breach where the law requires it.
8. Your choices and rights
Depending on where you live, you may have the right to ask us for access to your personal information, to correct or delete it, to restrict or object to certain uses, and to receive a copy in a portable format. To make a request, write to contact@veltrx.io. We will not treat you differently for exercising these rights. Some information must be retained to meet our legal obligations and cannot be deleted on request.
9. Cookies
Our use of cookies and similar technologies is described in the Cookie Policy.
10. Changes to this policy
We may update this policy as our services or the law change. The date at the top of the page shows when it was last revised, and we will tell account holders about material changes.